Privacy Policy | Aster Homecare

Aster Homecare UK LTD ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our care services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following data about you:

Identity Data: First name, last name, title, date of birth, and gender.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Health and Special Category Data: Medical history, ongoing health conditions, medication records, and specific care requirements necessary to provide safe and effective care.
Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
Usage Data: Information about how you use our website, products, and services.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

Direct Interactions: You may give us your Identity, Contact, and Health Data by filling in forms (like our free assessment form) or by corresponding with us by post, phone, email, or otherwise.
Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies.
Third Parties: We may receive personal data about you from third parties such as the NHS, local authorities, GPs, or family members arranging care on your behalf.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

To provide, manage, and coordinate your domiciliary care services.
To perform a contract we are about to enter into or have entered into with you.
To comply with regulatory obligations (e.g., Care Quality Commission requirements).
Where it is necessary for our legitimate interests, and your interests and fundamental rights do not override those interests.
To safeguard the vital interests of the data subject.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a strict duty of confidentiality.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Care records are typically retained for a minimum of 8 years after the conclusion of service, in line with NHS and CQC standard guidelines.

6. Your Legal Rights

Under data protection laws, you have rights including:

Request access: Provide you with a copy of the personal data we hold about you.
Request correction: Correct any incomplete or inaccurate data we hold.
Request erasure: Ask us to delete or remove personal data where there is no good reason for us continuing to process it.
Object to processing: Object where we are relying on a legitimate interest.
Request restriction: Suspend the processing of your personal data.
Request transfer: Transfer your data to you or a third party.

To exercise any of these rights, please contact our Data Protection Officer.

7. Contact forms and email links

Should you choose to contact us using our contact form or an email link, none of the data that you supply will be stored by this website or passed to/be processed by any third party data processors. Instead, the data will be collated into an email and sent to us securely.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: info@asterhomecare.co.uk
Address: 7 Mackenzie Street, Slough, Berkshire, SL1 1XQ, United Kingdom
Phone: +44 (0)1753 000000